The Lux Hotel & Conference Center, Ascend Hotel Collection Waterloo, Waterloo
About the Hotel
The Lux Hotel & Conference Center, Ascend Hotel Collection, located in Waterloo, NY, offers modern accommodations complemented by unique local attractions. It is positioned conveniently off Highway 20, providing easy access to the Finger Lakes region, renowned for its wineries and outdoor experiences. This hotel features a variety of amenities tailored to both leisure and business travelers. Close to cultural landmarks like the National Women's Hall of Fame, it reflects the region's rich history.
Location
Located in a rural area, the hotel is strategically placed near major attractions such as Cayuga Lake and Montezuma Wildlife Refuge. It is within a 5-minute drive to the National Women's Hall of Fame and It's A Wonderful Life Museum. Syracuse Hancock International Airport is approximately 46.5 miles away, making it accessible for travelers. The hotel’s position allows guests to easily explore local wineries, breweries, and historical sites.
Rooms
The hotel comprises 148 air-conditioned guest rooms designed for comfort and convenience. Each room is equipped with complimentary WiFi, a flat-screen cable TV, and tea and coffee facilities. Certain units feature separate seating areas to enhance guest relaxation. Guests can expect cozy accommodations that evoke a sense of home while visiting the Finger Lakes.
Eat & Drink
Heritage Cafe, the on-site restaurant, serves breakfast, lunch, and dinner, attracting both hotel guests and locals. The establishment is known for its variety and quality, making it a popular dining choice in the area. Additionally, Buoy's Lounge offers a selection of cocktails to unwind after a day of activities. Room service is also available for guests wishing to dine in the comfort of their rooms.
Leisure & Business
The hotel provides multiple facilities catering to both recreation and business needs. An outdoor heated pool and sauna are available for leisure, and guests can take advantage of the fitness center. A well-equipped business center supports professionals traveling for work or hosting meetings, featuring high-speed internet access and flexible meeting room arrangements. Additional amenities include a ballroom and complimentary newspapers in the lobby.
Select your room type
Price and Room Availability Calendar
Getting around
A list of all available modes of transport
Facilities
General
- No smoking on site
- Parking
- Safe deposit box
- 24-hour reception
- VIP check-in/ -out
- Express check-in/ -out
- Pets allowed
- Rooms/ Facilities for disabled
- Security
- Elevator
- ATM/Cash machine
- Smoke detectors
- Fire extinguishers
- Key card access
Sports & Fitness
- Fitness center
- Golf course
Services
- Housekeeping
- Laundry
- Welcome drink
Dining
- Restaurant
- Snack bar
- Bar/ Lounge area
- Special diet menus
Business
- Meeting/ Banquet facilities
- Fax/Photocopying
Children
- Cribs
- Children's menu
Spa & Leisure
- Seasonal outdoor pool
- Sun loungers
- Shallow end
Room features
- Free Wi-Fi in rooms
- Air conditioning
- Heating
- Sitting area
- Garden furniture
- Tea and coffee facilities
Location
Reviews and Ratings
My stay at the hotel was a mixed experience. The rooms were initially not pleasant due to a smell issue that the management was aware of but failed to fully resolve. However, once relocated, the new room was clean and comfy, and I had a good night's sleep. The service was excellent in addressing booking concerns and overall pleasant. The location was convenient for my trip, despite some cleanliness issues in the bathroom. The dining was adequate but not extraordinary. Price was reasonable given the overall experience.
The hotel is conveniently close to Cayuga and Seneca lake, but a bit out of the way from exciting attractions. Despite some inconveniences, the service was excellent, friendly, and accommodating. The dining experience was average due to limited options. The rooms were a long walk from reception but featured a microwave and fridge. The location is near Walmart and fast food places, making it convenient for essentials.
My stay at the hotel had its ups and downs. While the rooms were decent, they showed signs of age with dampness and an off odor. Stains on the carpet and what seemed like mildew in the bathroom were a letdown. The service was a mixed bag of helpfulness but also leaving carts in inconvenient places. However, the location was ideal for exploring the Finger Lakes, despite being chilly and congested at times. The dining options were good with a variety of choices, but missing some advertised items. Ultimately, the hotel offered a mix of positives and negatives.
My stay at the hotel was a mix of positives and negatives. The rooms were clean and comfortable, but I discovered some dried blood on the bedspread. Despite that, the rooms were spacious and offered great value for the price, especially with the queen-sized beds. The service, though friendly overall, had a lapse at the front desk. The location was convenient for exploring Finger Lake wineries and the National Women's Hall of Fame, but there was the unpleasant odor from a nearby landfill. The dining experience was not memorable, though the complimentary breakfast was a plus. The facilities were adequate, though nothing stood out as exceptional.
I stayed at the hotel, and overall, it was a mixed experience. The rooms were clean and comfortable, but unfortunately, mine was located in a dark back hallway with an annoying humming sound from behind the wall. On the bright side, the hotel did have 2 queen-size beds, which was a plus.
The hotel had spacious and clean rooms with amenities like a fridge and microwave; however, some areas seemed a bit outdated. The service was friendly and efficient, although housekeeping carts were sometimes left in the hallway. The location was excellent for my needs, but the surrounding shopping center area didn't offer a typical holiday experience. The dining options were decent, with complimentary hot breakfast items but extra charges for additional meals. Overall, a mixed experience with some positives and negatives to consider.
My stay at the hotel was overall pleasant. The rooms were spacious, clean, and well-equipped, although being next to a supply room was a downside. The service was very good, with the staff being sweet and welcoming. The location was convenient for my trip plans, but the nearby landfill emitting gas was a concern. The dining experience was adequate, but finding hair in the food was not ideal.
When we first arrived at the honeymoon suite, the room had a strong unpleasant smell, and despite informing the front desk, the issue persisted during our entire stay. The management acknowledged previous complaints but could not offer a satisfactory solution, leading to a disappointing experience. However, the service from certain staff members was exceptionally polite and kind.
The hotel is conveniently located near Seneca Falls and various shops and restaurants, offering clean and comfortable rooms while some maintenance issues like stains and mildew were present. The service was helpful, although interruptions in the morning were a minor inconvenience. The location is ideal for exploring Finger Lake wineries and attractions, with a drawback of being close to a landfill. The dining options were decent but lacked variety. Overall, a comfortable stay with a few minor drawbacks.
Upon my stay, I found the hotel to be in a convenient location and close to various attractions. The rooms, while cozy, showed signs of wear and cleanliness issues. The service was a mixed bag with some friendly encounters but also lackluster responses to issues. The dining experience offered decent options, especially for those with dietary restrictions. Overall, it was an average stay considering the value for money.
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